Testimonials

Bob,
I wanted to pass along my thanks for a job well done.

My little New Harbor cottage has undergone a transformation (think: from sow’s ear to silk purse!) and was certainly helped by you and your staff. I look forward to many years of enjoying my carpet and tile!

When I get ready to upgrade my kitchen, I’ll come to you first.

Parry from New Harbor
 


Bob,
Only one problem – we would want Craig and Sean to work in our house if we ever did business with you again. They were incredible – on time, called to keep us informed, but the most incredible thing was their workmanship. We had a builder friend in the house and he was even impressed with the talent of those two men

The most wonderful thing they did was to hold out the darkest wood in the lot for the meeting of our older living room floor and the new one. Stop and see – it’s wonderful.

Thanks for everything.
Barb and Steve from Camden
 


Bob, Thanks for a job well done. Betty and I are more pleased with the results. Randy and Brandon worked well together, were fast and efficient. They only took a lunch break, were prompt and explained each phase of their work. Of all the cuts that were made (in the thousands) I can’t remember them making many extra cuts at all. Randy suggested that a medallion would look good in the middle of the kitchen floor and we thought it would be a great focal point, so we said, “Let’s go for it.” You saw the results, WOW.

Randy is a true craftsman and knows each phase of the flooring trade well. Hang onto him, as craftsman like him are hard to find.

Bob, thanks again it was a pleasure doing business with you. Please forward a copy of this letter to Randy.

Bruce and Betty from Newcastle
 


Hi,

Whoever the customer was that told you “word of mouth” was the way to go, knew what she was talking about. Word of Mouth can make or break you.

I was my son-in-law, Chuck that told me when I was contemplating new carpeting, that he had heard you folks did a good job.

I went into your store here in Rockport and was greeted very nicely. The gal that was there showed me many samples. She did not lead me to the very costly first thing. She worked within my budget and limits. She helped me to select what best fit my needs.

I was pleasantly surprised to be given a Veteran’s Day discount, even though it was almost a week since the sale had taken place. I never knew about the sale and therefor wouldn’t have been the least bit wisest regarding the sale. Additionally, my husband was in the hospital for radiation treatments and money was pretty tight at the time and the discount really helped.

The whole process from measuring to installing and clean-up went without a hitch and was a very pleasant experience.

I have had many compliments on the carpet and the look of it in the bedroom. I have passed your name on to many. I am contemplating new flooring in the playroom and will contact you when the time is right.

Thanks for your honesty and integrity!
Pam from Camden
 


Good Afternoon Bob,
Many thanks to you and your staff for the exceptional service in replacing our water damaged flooring.
We were very impressed with your knowledge of all the various products that were available to us and your guidance in selecting the correct ones. And, we cannot praise your installation crews enough. Each crew (carpeting and laminate) arrived exactly on time, were extremely polite, respectful of our home, answered our questions, completing each job without interruption for “breaks” or lunch, no blaring rock station radios. Once the jobs were complete, each area was thoroughly cleaned, and not only did they make sure we were happy with the end results, but if any problems or concerns arose later on, we were to contact them immediately.

We have had past experience with one other leading flooring company in the area and they can’t hold a candle to the professionalism we experienced with you and your entire staff.

Please feel free to use us as a reference and we will happily recommend Floor Magic!

Thanks again and continued success!
Jennifer and Roger from Bremen
 


Hi Bob,
The University of Maine has contracted Floor Magic to do several floor installations here at the University’s Darling Marine Center where I work as the Laboratory Manager. We have had both carpet and sheet goods installed by your firm and we are very happy with the quality of work.

The workers are cordial and professional and were very willing to accommodate my special requests. The floor goods have held up great over the years and with heavy traffic. You have offered great advice on the type of floor materials that best fit our needs and worked with us to get our floors in proper condition for your installation. I have also appreciated being able to call you about in-house fixes to other old floor problems and you are always willing to help with advice. Thank you for a quality product, installation, and service. I would highly recommend your firm to anyone proposing a new floor in either their business or their home. Keep up the good work.

Tim from Walpole
 


FLOOR MAGIC IS A VERY APPROPRIATE NAME FOR THIS COMPANY!
From the get go to installation this was a wonderful experience for me. Bob Duke and his staff are eager to please the customer,

I was given complete information about the products that were selected to update my home. I had budget issues and we came up with a very desirable package for stage 1 of my project.

The workmanship by the installers was a “10”. I consider this aspect just as marvelous. I know that you will be treated by all Floor Magic personnel in the same way, and you will be glad you selected this company for all your projects.

Veronica from Rockport
 


Dear Everyone at Floor Magic,
Our experience at Floor Magic was a great one! From the time we first met with Bob, to the finished product, we enjoyed not one glitch. And ours was a bit complicated because of two dogs and the floor being in the main part of the house. The dogs had to go to the kennel, and we had to leave for the day. With Bob’s help we scheduled far enough in advance, so that we could coordinate all of this and then, the day came. But, not before I had called Bob several time, to just “make sure”, blah, blah. He was ever so patient with my inane questions and anxiety. By the way, he even ordered plywood to be cut to lay over the floor that day so that we could all come back the same day and walk safely (mainly the dogs) on the new floor.

The men arrived right on time, and couldn’t have been nicer, going over the last minute details, etc. We left the house with confidence that everything would go well. We arrived home at about 4:30 in the afternoon, and VOILA, it was MAGIC. The new floor was beautiful. We settled back into our home with no problem, and as I said, it was as if someone had waved a magic wand. Thanks to Bob and his crew. Also I don’t want to forget Amy who was very helpful when making my initial selection.

Thanks to all.
Denice and Dick from Rockport
 


Dear Bob,
I feel it is important to let you know how much the CCOB Building Team appreciated your services. During our planning phase you were willing to give up your evening time to meet and advise us on all of our flooring needs. Your professionalism and knowledge was a great asset and much appreciated.

I also want to point out that your crews were considerate and performed their work professionally and with noticeable skill.

Our congregation is well satisfied and wanted to know who did the work, and we were happy to give them your name and telephone number.

Again, thank you for a job well done.
William from Bristol
 


Bob, We are very pleased with the excellent service we received from Floor Magic. Thank you for covering the cost of leveling the old floor when it proved not to be possible to lay the new floor over it. My husband and I are very appreciative of this courtesy. The installation of both the floor and the backsplash is very well done. Darren is a careful worker and very knowledgeable. He did an excellent job for us. Amy was also great to work with!

Thank you!
Judith from Thomaston
 


Dear Floor Magic;
Your men laid down cushion and new carpet as well as under-lament in our church and leveled and put down cushion step in our basement. They worked quickly and efficiently and completed the job in a timely manor.

I would recommend them a any time and for any job.

The Waldoboro Word of Life Church
 


Dear Floor Magic;
I had a very positive customer experience at Floor Magic. Amy was very informative and helpful with the choosing & purchasing process and was especially attentive in assigning a carpet installer and date. Craig did an excellent job with the installation and worked quickly and professionally to make it 'just right'. Bob, the owner made a quick stop during the installation to assist Craig briefly and check on the project. Thank you, everyone!

Barbara from Nobleboro
 


Dear Floor Magic;
Bob's installers were considerate, diligent and cleaned up after themselves every day, no mean feat in a renovation project. We look forward to living with our new floors.

Deborah and Jeff from Camden
 


Dear Barbara; Floor Magic had several choices of flooring to accommodate our new construction. Bob helped us select the products that were right for our needs.

Angela from Friendship
 


Dear Bob;
Floor Magic has been a part of 3 projects at our home - carpet, cork flooring and Marmoleum. Every crew has been excellent. The office was easy to work with and the crew and materials arrived as scheduled. The skills of the crew - and their willingness to accommodate the quirks of an old house - have been great. I will continue to hire Floor Magic and highly recommend them!

Donna and Tillman from Camden
 


Dear Floor Magic;
Bob Duke helped us plan and install new kitchen cabinets and granite countertops. He was exceptionally easy to work with as were the tradesmen he sent to us. We are very happy with our new kitchen! We would definitely hire Floor Magic again and highly recommend them.

Dona and Nancy from Union
 


Floor Magic;
Bob Duke went out of his way to help us with our flooring and carpet projects. Great care was taken to meet our time schedule and the work was exceptional. The associated cost were more than reasonable and his customer service can't be beat. I would highly recommend Bob Duke's Floor Magic to anyone thinking of renovating or building a new home.

Sheldon and Alison from Newcastle
 


About Floor Magic;
These folks were great to deal with. I had a relatively small bathroom floor project and they went out of their way to work around a scheduling problem that was my fault, not theirs. Their work was exceptional. I used their consumer financing and it was very easy with zero interest. I will work with them again.

Sarah from New Harbor.
 


Dear Bob;
We love the new floor! The gentleman who installed it did an excellent job and tried very hard (and successfully) to inconvenience us as little as possible. Also, a very nice man. As you know, this is the first time we have done business with you although we have seen your truck around Cushing with increasing frequency in recent years. We would not hesitate to use you again or recommend to others. Service was excellent from first visit to discuss options through install.

Have a great day and happy Spring!
Jan from Cushing